How Diners Order

A guest at the table scans the QR code and lands in a chat. There's no app to install and nothing to download. From that chat they browse your menu, ask questions, and place the order in their own words. This guide walks you through what your guests see, so you know what's happening on the other side of the table.

The first screen

When a guest scans, the chat opens right away. They can enter a phone number, and they can also add a name, a preferred language, and a diet preference if they want to.

The phone number matters most. It becomes the order's identifier at checkout, so you can tie the order to the table and the guest.

Browsing the menu

Guests browse your menu by category, the same categories you set up. Each item shows:

• Its name and price.
• A short description of the dish.
• Diet tags, like veg or vegan.
• A stock badge that reads Sold out when the item has run out.

So a guest never adds something you can't make. When an item is gone, the badge tells them straight away.

Adding to the cart

A guest adds items to a cart and sets the quantity for each. The cart shows a running total as they go, so they always know what the bill is shaping up to be before they confirm.

Chatting in their own language

Here's the part guests tend to love. They can chat naturally in English, Hindi, Kannada, Tamil, or Telugu. Mixed phrasing works too, so a guest who types half in Hindi and half in English still gets a clear answer.

The AI answers questions about the menu, applies any active offers, and suggests a pairing to go with the order. You set up both of those behind the scenes. See offers and discounts for how the discounts work, and pairings and upsell for how the suggestions are built.

Checking out

When the guest confirms, the phone number they entered earlier is used as the order's identifier. The order then moves to your kitchen board, ready for your staff.

FAQ

Do guests need an app to order?

No. A guest scans the QR code on the table and a chat opens in their phone's browser. There's nothing to install and nothing to download. They browse the menu, add items, and order right there in the chat.

Is a phone number mandatory?

The phone number is the order's identifier at checkout, so it's the key detail a guest enters. A name, preferred language, and diet preference are optional extras they can add if they want a more tailored chat.

Which languages can guests use?

Guests can chat in English, Hindi, Kannada, Tamil, or Telugu. Mixed phrasing is fine too, so someone typing part of a sentence in Hindi and part in English still gets a clear, useful reply from the AI.

What to do next

Now that you know what guests see, set up the things the AI uses to sell. Start with offers and discounts so active deals show up in the chat.