Privacy Policy

Last updated: March 2026

Dineom AI ("we", "our", "us") provides a WhatsApp-based food ordering system for restaurants. This Privacy Policy explains exactly what data we collect when customers interact with our platform, why we collect it, how we use it, and your rights over it.

  Summary: We collect your WhatsApp phone number, name, order history,
  and language preference to process your orders and improve your experience.
  We never sell your data. You can delete your data anytime by sending STOP
  to the WhatsApp bot.

1. Who This Policy Applies To

This policy applies to:

Customers who order food through our WhatsApp bot at partner restaurants
Restaurant owners and staff who use our admin dashboard
Visitors to our website

2. Information We Collect

We collect the following personal data when you interact with our WhatsApp ordering bot:

Data	Why We Collect It	When Collected
WhatsApp phone number	To identify you and process your order	When you first message the bot
Your name	To personalise your experience	When you provide it after consent
Order history	To show past orders and improve recommendations	After each confirmed order
Favourite items	To suggest items you order most	Calculated automatically from order history
Language preference	To respond in your preferred language	Detected automatically from your messages
Table number	To deliver your order to the correct table	When you scan the table QR code
Messages sent to bot	To understand and process your order	During ordering session

3. How We Collect Your Consent

Before collecting any personal data, we ask for your explicit consent through the WhatsApp bot. When you scan a restaurant's QR code for the first time, you will see this message:

  "Before you order, please note: We save your name and order history to improve your
  experience. Your data is never sold or shared. Reply YES to continue ordering.
  Reply STOP anytime to delete your data."

We only collect and store your personal data after you reply YES. If you decline, we will not store your personal information, though basic order processing may still occur to fulfil your immediate request.

4. How We Use Your Data

To process and fulfil your food orders
To show your order history and total orders
To personalise your experience with your name and language
To suggest items based on your past orders
To help restaurant staff identify returning customers
To generate anonymised reports for restaurant owners

We do not use your data for:

Advertising or marketing without your consent
Selling to third parties
AI model training
Profiling or automated decision making that affects you

5. WhatsApp and Meta

Dineom AI operates through the WhatsApp Business API provided by Meta Platforms, Inc. When you send messages to a restaurant through WhatsApp, those messages pass through Meta's infrastructure before reaching our system.

By using WhatsApp to interact with our service, you are also subject to WhatsApp's Privacy Policy. We have no control over data Meta collects independently.

6. AI Processing (Sarvam AI)

To understand orders in multiple Indian languages including Hindi, Kannada, Tamil and Telugu, we use AI models powered by Sarvam AI.

Your messages may be processed by Sarvam AI to:

Understand natural language order requests
Identify menu items you are asking for
Detect your preferred language

No personally identifiable information is intentionally shared with Sarvam AI beyond the text content of your message. Sarvam AI does not store your phone number or name.

7. Data Shared With Restaurants

The restaurant you are ordering from will receive the following information to prepare and serve your order:

Your first name (if provided)
Items ordered and quantities
Table number
Order timestamp
Total order amount

Restaurants are required to handle this data responsibly and only use it for order fulfilment purposes.

8. Data Storage and Security

Your data is stored securely on servers hosted on Railway (cloud infrastructure). We implement the following security measures:

Encrypted database connections (SSL)
Secure authentication for restaurant admin access
No plain text passwords stored
Access restricted to authorised personnel only

We retain your data for as long as you are an active customer. If you request deletion, your data is removed immediately.

9. Your Rights

Under Indian data protection law (IT Act 2000 and DPDP Act 2023), you have the right to:

Access — know what data we hold about you
Correction — ask us to correct inaccurate data
Deletion — request complete deletion of your data
Withdrawal of consent — stop data collection at any time

To delete your data instantly: Send the message STOP to the WhatsApp ordering bot. Your name, order history, and all personal data will be permanently deleted within seconds.

You can also email us at hello@dineomai.com to request access, correction or deletion of your data.

10. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Cookies

Our website uses cookies to:

Keep restaurant admin users logged in (authentication cookie)
Remember your preferences
Analyse website traffic

You can disable cookies in your browser settings. Disabling cookies may affect the restaurant admin panel functionality.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. Continued use of our service after changes means you accept the updated policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy:

Dineom AI
Email: hello@dineomai.com
Bengaluru, Karnataka, India